Archive for the ‘Quality Management’ Category

When you need this skill you have to usually decide who to visit for a few days. Well, I could come to you if you are in Yorkshire, The Midlands, Humberside or Derbyshire. Now there’s a thought. Simply click the picture to:

>watch the light-hearted video of a serious offer
>read numerous testimonials from satisfied clients
>discover more about the courses

It might just be what you have been looking for.

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I’m sure that your SWOT analysis has this down as an external threat already, but having just returned from a local Chamber economic review session here in South Yorkshire I thought it might be useful to share with you what we might have to contend with when we get to that part of the meeting where we review factors that could have an impact on the QMS.

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photo courtesy of BBC/ Thinkstock

Things offered for consideration on the agenda might be (without liability until everything is clarified of course):

  • Checking employees who might need help with the Settlement Scheme for themselves and/ or their partners. Some companies were even prepared to pay the £65 fee in order to ensure there was minimal disruption but fortunately the fee was rescinded on January 21st.
  • Accepting that recruitment will be more competitive in relation to attracting the required skill sets so perhaps considering a revised strategy , say collaborating with local organisations more and bringing them through the ranks.
  • Being aware that CE marking will not be valid until an equivalent UK based authorising body is set up. Likewise new IP/ patent applications would need a separate UK based authority.
  • Custom declarations may need IT upgrade to generate the increased level of documentation if you currently trade with only the EU. You would be more familiar with all this if you trade beyond the EU already of course
  • Review your logistics, transport and supply chain. Make your contracts Brexit proof going forward and strengthen any arbitration clauses for example. Certainly consider the impact if you operate a JIT system.
  • Review any contracts with suppliers and customers especially if they contain specific arrangements for territories and currencies.
  • What would be the impact of (hopefully) short term currency fluctuations and don’t forget how it might impact on pension funds as well as the business.

All worth a look at where relevant and don’t forget the Government has issued a raft of technical notices and there is a support pack from the HMRC.

As if the agenda wasn’t long enough already I hear you say! Why not let us know how you get on? As always, more good support material on my web site by clicking here http://www.iso9001supportcentre.com

 

Well it is fair to say that not everything works out as you planned it.  Having launched the App three years ago and having amassed around 2200 followers in over a 120 countries that may seem an odd statement to make.

file.jpgHowever, despite those impressive stats there is one that dwarfs both of those – simply nobody appears to want to interact with this cutting edge technology in relation to 9001.  Having placed videos up there, podcasts, surveys and much more there still appears to be a reluctance to communicate. Fair enough, some companies won’t allow mobile phones to be used at work for work but it still came as somewhat of a shock as I developed the content over the years.

Never mind, onwards and upwards as they say. I intend letting all my 9001 Supremos know of this and tell them that my main activities will now be centred around this blog  That can be the usual posts or videos, presentation and the like. You of course already know that now 🙂

If you have subscribed to it then by all means do tell why it might not have lived up to expectations.

Finally, may I take the opportunity to wish you all the best and every success for 2017 and remember – Make Your Quality Stand Out! Some exciting items coming to this blog in the New Year and as always check out the latest from the Support Centre here.

 

 

 

Peter&Helen WB smallIt can take a while to get a case study completed  – but isn’t it worth it! Read on . . .

Turner Hire & Sales Ltd have been established in South Yorkshire since 1972 hiring and selling industrial plant from their branches at Rotherham, Wath, Worksop and Sheffield. The company decided they needed to give their customers a clear signal of their desire and determination to provide an even better quality product and service. This led them to look at the international quality management standard ISO 9001 and search for a local consultant.

In doing so Managing Director Mick Holmes came across another Rotherham based Chamber member, Pete Thornton-Smith of the 9001 Support Centre at Thornbank on Moorgate, at a Quality Conference in Sheffield back in 2014. They soon struck up a good understanding of the work required and how to ‘make it happen’.

Mick makes the point, “I always feel much more comfortable working with local experts and found that whoever I asked, one name kept getting recommended, so Pete was subsequently engaged to work with Quality Manager Helen Hollingworth and began working with Turner Hire late 2014 and we are delighted with the outcome”.

“Pete demonstrated a vast amount of knowledge as regards the standard but more importantly, how to work with us to ensure that we installed an effective system that everyone understood. A jargon free area if you will. In addition, we threw him a few curve balls it has to be said, but he calmly dealt with them and returned them with interest”.

Mick goes on to say “The certification of compliance with ISO 9001:2008 recognises that the policies, practices and procedures of our firm ensure consistent quality in the product and service that we provide to our customers. With this certification, our customers can be confident that Turner Hire & Sales Ltd is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed customer satisfaction”.

“Achieving the certification was a smooth and natural progression for the company, because it essentially formalised the structures, standards and processes we already had in place. Having gained certification for all our sites at the end of 2015 with ISOQAR, we are in a much stronger position commercially and have been delighted to see the benefits that Pete talked about early on in the project”. Peter and Helen are pictured with the certificate.

It goes without saying we would recommend Chamber members to collaborate together as much as they can and if you need 9001 (and 14001 or 18001 for that matter as we do) then Pete’s your man. He really does ‘Lighten the Load’.

You can contact turner Hire and Sales on 01709 828444, www.turnerhire.com or email them on enquiries@turnerhire.com

As always Pete can be contacted at the ISO 9001 Support Centre on 01709 301303 or via his website www.iso9001supportcentre.com or email at  pete@iso9001supportcentre.com

 

As I go round the sites of the smaller SMEs then one aspect that can get the biggest moan is the need to put every form update though change control. Now this might seem scandalous to the purists amongst you but for a small company, say 50 or less and without a dedicated QA resource, it all adds to the angst of maintaining a 9001 system.

 

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The forms that get the headlines are those that tend to be ongoing lists, you know the

*approved suppliers list
*audit schedule
*training skills matrix
*corrective action register
*complaints register
*non-conformance register
*calibration register
*form amendment record

When any of these just get updated or added to then to have to put them through the formal change control cycle can start to act as a barrier. You are already avoiding it with operational documents like a PO. The one template is used to create many orders and you don’t put that through change control every time do you because the order number is the second tier ID.

A working solution if you are in this situation is to add a ‘Working Copy’ (WC) date to the form in addition to the Revision reference and date. This becomes the second tier ID. You can then simply save the form as another version indicated by the latest WC in the title. It is handy if you state there is a WC version on your index BUT without including the ever changing date.

These ‘updated’ forms wouldn’t get added to your Form or Document Amendment Record because you are just being filled in. The forms saved title and the latest working date on the form clearly show the form’s status which, after all, is the main requirement,

Clearly if you change the format and structure of the form by adding and deleting data boxes then the template becomes another revision and would go through change control but in order to manage lists then this provides a working alternative with everything still in control.

Do any of you face this administrative situation where you work or where you have installed systems? If so please give me some feedback and remember that more 9001 support is available at the 9001 Support Centre.

 

 

 

 

 

 

 

As I was about to start a Management Review session for a client the MD put his head round the door and stunned everybody by asking “Do you need me in this meeting”. This was before the new standard was published so it brought a smile to my face as I knew what changes were afoot. Changes that you, like me, doubtless welcomed as being a step in the right direction.

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Once we had all got sight of the new standard, most of us out there advising small SMEs began to wonder how MDs like my friend would cope with their new responsibilities. No longer could they simply declare, “If it’s quality then you need to talk to my quality man”.

The new section on Leadership is cleverly written to clearly differentiate between those duties the MD has to take on board and those he may delegate. However, if he has distanced himself in the past then doubtless many QA people will be giving him a crash course an all things 9001.

The changes will not affect those business where the workload is shared and the team addresses the relevant requirements of the standard knowing the boss had his finger on the pulse and is also chipping in with his contribution. However, they might be in the minority.

How do you you see this panning out where you work or with your clients? Will it also be the case that quality managers and indeed consultants will be excluded from an audit on the basis that the MD should be competent enough to hold a discussion by himself with the auditor?

Why not share your thoughts below.