Archive for the ‘Manufacturing’ Category

For any small company the requirement to appoint someone to look after the QMS can be a difficult decision. Invariably someone takes it on in addition to there main job which is bad enough, but the most difficult choice is when the Production Manager draws the short straw.  Surely, it is a blatant conflict of interest so shouldn’t be entertained?

However diligent they may be and competent in their QA skills, there will surely be occasions when they are faced with a choice – get deliveries out each day irrespective of the fact that non-conformances should be raised for one thing or another. At Goods Inwards, allowing receipts to proceed when they should be investigated further because the pressure is one to get the material allocated and used.

Keeping instruments in use perhaps when they are known to be out of calibration or damaged because withdrawing them would stop the production line.  The list goes on and on and I’m sure you have seen and could add many more scenarios. On top of that he is excluding himself from being able to audit so many aspects on the internal audit schedule because he is clearly not impartial to the workings of the process.  

So, care needs to be exercised when making the selection.  Production staff have enough to do already so look around the company and see if this role can be an opportunity for someone to show their potential perhaps. There is saying that if you want a job doing well then give it someone who is busy, but on this occasion perhaps not.

Have you ever faced that situation?  How have you got the company to reconsider? Please share.

It’s good to see this quantified in a recent piece of research instigated by the CWI (Charted Quality Institute) and CMI (Charted Management Institute) that states the impact on GDP which equates to 6%.

Who comes out on top?

It actually offers a UK Quality Comparison Table that shows Manufacturing at the top but makes the case that the Public sector could do better if it adopted the quality approach.  Some of us have been saying that for some time and I refer you to an earlier blog here.

However I digress.  As Simon Feary, CQI CEO, says:

“This research quantifies the contribution of quality management to the UK economy for the first time and in doing so shows that we cannot afford to forgo the huge economic, business and employment potential that it provides.”

“These findings should send a powerful message to organisational leaders that quality management needs to be fully implemented in all organisations and to policy makers that they need to create an environment in which quality management is encouraged and can thrive.”

The way to get the most from your QMS

One of the key areas where a good, well maintained QMS should assist is in the removal of waste and variation both of which can be costed to help get the message across to senior management.  In addition the non-conformance system can have all its elements assigned a cost whether it is the obvious cost of scrap components, rework or simply the time taken to process each record.

In addition, you may also be familiar with the concept of Quality Costs whereby the cost of Preparation, Inspection and Failure again drives awareness as to how the cost of lax controls and processes can harm a business.  At least, armed with this information, you can then move on to reverse the trends.

How to get the full picture

This is the link to the CQI press release and from the site you can get the full report.  However, for those with less time here is the article on this piece of CQI QMS Research from my CQI magazine that also contains three case studies.  If you want any help in putting some costs to your business operations through your QMS then I am more than willing to help.  Contact details are on my web site so just get in touch.

There should now be no doubt that a good QMS really can put pound notes on the bottom zone.  Spread the word people.

The last twelve months have flown by and been really busy – a defining period for our business. So much so that this idea of a blog just got lost in the ‘noise’ I guess – tell me I’m not the only one! Anyway as we enter our seventh year we are determined to get all this social media harnessed effectively into our business plan.

The last quarter has seen investment in training on such techniques from the likes of James Lavers with his Video Conversion course and Crowd Conversion from Robert Grant. This Saturday I am away to London again for a session on Public Speaking with Joanna Martin.

All this is because we want to offer help to businesses who need to work smarter and not harder which invariably means streamlining their systems so they are less wasteful and variable in whatever they do. More will follow on how we intend to do this – and a tad quicker than the last post. Must away as I have a webinar to attend.