Archive for the ‘Financial’ Category

Following on the theme from the last post the CQI continue to put out some thought provoking content in their September edition.

To attempt to précis this article or even put together a meaningful introduction strikes me as being somewhat futile. For those of you with the slightest interest as to what was at the heart of the banking collapse this is a must read.

It comprises a detailed and personal account of events from non other than Paul Moore, dubbed the HBOS whistleblower, because of his attempts to make known his concerns over the banking practices at the time. As you read through it you will I’m sure experience several emotions as the plot unfolds. He will be addressing the CQI Conference in November.

LINK: BS 8577 – Can we bank on it for our financial services sector?

Readers of this blog won’t be at all surprised to see me put the spotlight back on this particular aspect of business as we come to terms with the misdemeanours of the last few years.  Delighted to see the CQI putting out some really good content on the subject as we all try and get the message out there that quality management systems have a part to play in preventing such fiascos.

Here Robert Gibson looks at the latest failures and plans from regulators to restore quality and professionalism. As Clive Adamson, Director of Supervison at the FSA, said at the Institute of Economic Affair’s in June “What we have learned from the past is that things go wrong when business models are not based on a sound foundation of fair treatment of consumers and a strong culture that supports this leading to products being sold that are not suitable for those buying them” in relation to the most recent mis-selling issues.  Love the observation that nobody seems to have recognised the need for banks to establish robust management systems.

Perhaps the message is at last getting though.  Well done the CQI.  Click the link at the top of the page as it might just go some way to restoring your confidence. It might you know . . . .