Archive for the ‘Costs’ Category

Well, I guess many of you quality professionals are looking at the highly publicised failures within this particular business sector with your head in your hands, totally at a loss to explain how such serious issues can ever have been created.

As we know 9001 offers the basic framework by which to control business processes but above that you have far more onerous systems such and medical, aerospace, automotive and, of course, food.  How can such basic requirements as sourcing and identifying beef fail to the point that horse meat is allowed to enter the food chain.  Now OK the testing required may be expensive but there must be a possibility that a sampling process would suffice.  Mind, with all the testing that is now being carried on I wonder what the quality costs are running at now?

The supply should be controlled by the approved supplier list process backed by clearly defined purchase orders and adequate inspection on receipt.  The fact that all this seems so basic might suggest to some that a deliberate policy of ignoring the agreed procedures can be the only explanation.  One can understand some may be nervous of conducting a root cause analysis with that hanging over them as it may clearly be a complex situation. Looking at this article below it also appears that the recriminations are starting to fly. Just click the picture to open the full article.

Food scare

Whether there is another agenda involved here or not, make sure you quality principles remain intact where ever you work.  More advise as to how to achieve that at the ISO 9001 Support Centre.

One aspect of getting certified that sites need to manage is who they select to do the certification audit.  In my opinion, the first thing to make sure of is that it is a UKAS ( or equivalent ) body so that you know you are getting a qualified service.  However, there are still organisations out there that operate outside those limits and it can be tempting to go with them if money is tight.  Having said that, the old adage that you only get what you pay for happens to apply whoever you select.

You might be forgiven for thinking that of all the business assessments that you have to pay for then surely the quality system will be one where everyone delivers from a level playing field – not so.  In fact on several discussions I have initiated on LinkedIn the concept of high cost – low cost auditors seems to be accepted as part and parcel of this process.

Can it make that much difference?

Well yes it can actually.  There are clearly the market leaders who, not surprisingly, charge a premium price.  However, even looking beyond them the differences can be significant.

Putting them all into the mix,  I had a single site with less than 10 staff and I did my usual of getting three quotes so the client could get a feel of the overall costs.  This was both for the Stage 1 and 2 certification audits then the annual maintenance and surveillance audits for the three year approval period.  Now, the costs ranged from £2750 to £3681, a difference of £931 or near as makes no difference a third.

So, don’t follow the crowd and go with what the rest have got.  Get several quotes when the time is right as you would for other business services you purchase and make sure you are on the right side of the line.  If you need any more help on this then I’m more than happy to help. Visit the web site on www.thebpasgroup.co.uk.