Archive for the ‘Certification’ Category

A short piece from me on this one but one that I see as deserving of comment. This is because more and more companies tell me that they are ‘accredited’ to ISO 9001 when they should be saying ‘certified’.

Here in the UK it the certification bodies who are accredited by UKAS so that they can deliver their services to you. Once you are successful they then certify you to the relevant standard.

Not sure what brings this on, perhaps it sounds grander. Whatever, you need to ensure your website, social media and any printed material is telling the right story.

Back to more inspirational¬†comment next time ūüôā

Peter&Helen WB smallIt can take a while to get a case study completed ¬†– but isn’t it worth it! Read on . . .

Turner Hire & Sales Ltd have been established in South Yorkshire since 1972 hiring and selling industrial plant from their branches at Rotherham, Wath, Worksop and Sheffield. The company decided they needed to give their customers a clear signal of their desire and determination to provide an even better quality product and service. This led them to look at the international quality management standard ISO 9001 and search for a local consultant.

In doing so Managing Director Mick Holmes came across another Rotherham based Chamber member, Pete Thornton-Smith of the 9001 Support Centre at Thornbank on Moorgate, at a Quality Conference in Sheffield back in 2014. They soon struck up a good understanding of the work required and how to ‚Äėmake it happen‚Äô.

Mick makes the point, ‚ÄúI always feel much more comfortable working with local experts and found that whoever I asked, one name kept getting recommended, so Pete was subsequently engaged to work with Quality Manager Helen Hollingworth and began working with Turner Hire late 2014 and we are delighted with the outcome‚ÄĚ.

‚ÄúPete demonstrated a vast amount of knowledge as regards the standard but more importantly, how to work with us to ensure that we installed an effective system that everyone understood. A jargon free area if you will. In addition, we threw him a few curve balls it has to be said, but he calmly dealt with them and returned them with interest‚ÄĚ.

Mick goes on to say ‚ÄúThe certification of compliance with ISO 9001:2008 recognises that the policies, practices and procedures of our firm ensure consistent quality in the product and service that we provide to our customers. With this certification, our customers can be confident that Turner Hire & Sales Ltd is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal ‚Äď guaranteed customer satisfaction‚ÄĚ.

‚ÄúAchieving the certification was a smooth and natural progression for the company, because it essentially formalised the structures, standards and processes we already had in place. Having gained certification for all our sites at the end of 2015 with ISOQAR, we are in a much stronger position commercially and have been delighted to see the benefits that Pete talked about early on in the project‚ÄĚ. Peter and Helen are pictured with the certificate.

It goes without saying we would recommend Chamber members to collaborate together as much as they can and if you need 9001 (and 14001 or 18001 for that matter as we do) then Pete‚Äôs your man. He really does ‚ÄėLighten the Load‚Äô.

You can contact turner Hire and Sales on 01709 828444, www.turnerhire.com or email them on enquiries@turnerhire.com

As always Pete can be contacted at the ISO 9001 Support Centre on 01709 301303 or via his website www.iso9001supportcentre.com or email at  pete@iso9001supportcentre.com

 

Companies certified to ISO 9001 could have a surprise in store when the standard eventually gets revised from the 2008 version to that of 2015. Ok, so there is now an alleged delay I hear in that we won’t see this published until the autumn now but don’t rest on your laurels. ¬†You need to get ahead of the game on this one and hear’s why.

Some say it is the most significant change they have seen to the standard

However, companies will doubtless leave it to the last-minute thus putting themselves under pressure having less time to talk it through with staff ¬†and then introduce all the changes required of them.¬†Certainly the Owner,CEO or MD is being asked to be more hands on in the running of the system so that’ll come as a shock to most. ¬†No longer can it be bolted onto the business or simply viewed as a delegated task for one unsuspecting member of staff. ¬†Also, have they seen the significant changes in relation to that person’s role anyway or the documents that are removed and the processes that are added? Will they understand how to introduce risk management for example.

What action can I take?

Well, I am already chatting to certified companies to paint a picture as to what is coming their way with the new standard. I have attended sessions with no less than three certification bodies and am about to undertake my auditor transition course. I trust you are making similar arrangements whichever side of the fence you see yourself.

A good place to start

Here is¬†a trailer of my¬†recent webinar “9001:2015 – What’s All the Fuss About” to set the scene for you.

If you see the need to chat further then email me at pete@iso9001supportcentre.com and remember that you can also see it on my App in the Masterclass section. Just search on Apple or Android for :9001 Support”.

One aspect of getting certified that sites need to manage is who they select to do the certification audit.  In my opinion, the first thing to make sure of is that it is a UKAS ( or equivalent ) body so that you know you are getting a qualified service.  However, there are still organisations out there that operate outside those limits and it can be tempting to go with them if money is tight.  Having said that, the old adage that you only get what you pay for happens to apply whoever you select.

You might be forgiven for thinking that of all the business assessments that you have to pay for then surely the quality system will be one where everyone delivers from a level playing field Рnot so.  In fact on several discussions I have initiated on LinkedIn the concept of high cost Рlow cost auditors seems to be accepted as part and parcel of this process.

Can it make that much difference?

Well yes it can actually.  There are clearly the market leaders who, not surprisingly, charge a premium price.  However, even looking beyond them the differences can be significant.

Putting them all into the mix,  I had a single site with less than 10 staff and I did my usual of getting three quotes so the client could get a feel of the overall costs.  This was both for the Stage 1 and 2 certification audits then the annual maintenance and surveillance audits for the three year approval period.  Now, the costs ranged from £2750 to £3681, a difference of £931 or near as makes no difference a third.

So, don’t follow the crowd and go with what the rest have got.¬† Get several quotes¬†when the time is right¬†as you would for other business¬†services you purchase and make sure you are on the right side of the line.¬† If you need any more help on this then I’m more than happy to help. Visit the web site on www.thebpasgroup.co.uk.