Archive for the ‘Auditor’ Category

As I run various courses to make staff competent internal auditors, I always refer them to the section in ISO 19011 that refers to the skills needed to make a success of it. So often I see delegates put forward with little thought for whether they have the relevant ‘soft’ skills.

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When you take on board the list below you can, like me, see that there are a wide range of sills required. I’ll leave to you to decide if you meet the criteria.

Auditors should possess the necessary qualities to enable them to act in accordance with the principles of auditing and should exhibit professional behaviour during the performance of audit activities, including being:

ethical (fair, truthful, sincere, honest, discreet)
open-minded (willing to consider alternative ideas or points of view)
diplomatic (tactful in dealing with people)
observant (actively observing physical surroundings and activities)
perceptive (aware of able to understand situations)
versatile (able to readily adapt to different situations)
tenacious (persistent and focused on achieving objectives)
decisive (able to reach timely conclusions based on logical reasoning and analysis)
self-reliant (able to act and function independently whilst interacting effectively with others)
responsible and ethical (even though these activities may not always be popular and may sometimes result in disagreement or confrontation)
open to improvement (willing to learn from situations and striving for better audit results)
culturally sensitive (observant and respectful off the culture of the auditee)
collaborative (effectively interacting with others, including audit team members and the auditee’s personnel)

Be interesting to see how you feel about these qualities and characteristics, but for now I’ll just leave it there for you to ponder.

When you need this skill you have to usually decide who to visit for a few days. Well, I could come to you if you are in Yorkshire, The Midlands, Humberside or Derbyshire. Now there’s a thought. Simply click the picture to:

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It might just be what you have been looking for.

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I know I, along with everybody else on this side of the quality divide, have been banging on about this. Certification Bodies are short on auditors and they in turn are short on dates. However, watch this short video about another issue (even though WP appears to want me upside down in the thumbnail all’s good when you click play). You will not believe it, or will you? Will you please let me know.

 

 

canstockphoto43475088Reviewing how certain sites are coping with the new ‘2015’ format for internal audits has occasionally flagged up some interesting issues.  Some have taken the ‘interview’ style with top management quite literally and reported them along the lines of ‘I asked/ he said’ which just doesn’t come over well when you read it back. You need to summarise the discussion in a way that allows you to report it in the usual factual way rather than it turning into a play.

Of more importance, you still need the objective evidence. You can’t be asking questions then reporting it back as ‘It was stated that etc’. So, what to look for?

Clearly a major document should be the SWOT analysis for the Context of the Organisation. I covered this in a video on a recent post. Also you would expect to see some document that has the needs and requirements of interested parties and the recent reviews and actions if necessary. When you come onto Leadership itself ask them to explain using document that already exist – objectives, policy, critical support process risk review etc.

The need for objective evidence is still their whatever the audit. More helpful tips and support as always can be found at the ISO 9001 Support Centre. Just click through.

It is a very common occurrence when I go on site to conduct my Competent Auditor session that I get asked, “Well that’s OK, but what does an audit look like and what questions should I ask?” Taking that on board, my colleague Amanda and I are putting this video out to see what reaction it gets. Would it help you, your colleagues or your clients get a clearer picture of how they should go about an audit and how to handle the responses?

It is only the trailer as the full video lasts around 12 minutes which starts with a good audit then follows with the three reasons it fails – system inadequate, disregarded or needed

Please leave your comment below and I’ll send the full version to those of you who offer the most constructive feedback. PLEASE don’t get hung up on the actual content and interpretation as we all know each of us will probably approach it in our one unique way 🙂

Remember we are always here to help and support you in your 9001 work. See for yourself by clicking through to the 9001 Support Centre.