Archive for the ‘9001:2015’ Category

I know I, along with everybody else on this side of the quality divide, have been banging on about this. Certification Bodies are short on auditors and they in turn are short on dates. However, watch this short video about another issue (even though WP appears to want me upside down in the thumbnail all’s good when you click play). You will not believe it, or will you? Will you please let me know.

I have uploaded a video that was taken when I presented this as a talk at the Sheffex Exhibition in Sheffield back in November 2017. I sincerely hope that most of you won’t have to read it because you will have transitioned or at least are on your way.

However, on top of the certification bodies telling me that at the end of 2017 some 25% hadn’t even started, I am now hearing of companies that are in that position plus certification bodies are running out of dates and auditors. You will see a brief summary of the benefits of 9001 but, as they didn’t start the recording at the start, you need to know that the three management styles I refer to at the beginning are:

headless chickens
blue a***d flies
and busy fools

What follows is a review of the new requirements and then a simple strategy to get you upgraded to the new 2015 version. Along the way you may also get the feeling that the technical gremlins were out in force as well – and you’d be right đŸ™‚

Be good to hear feedback from as to your experience of the transition where you work and remember that there is more useful information at the iso 9001 support centre.

 

canstockphoto43475088Reviewing how certain sites are coping with the new ‘2015’ format for internal audits has occasionally flagged up some interesting issues.  Some have taken the ‘interview’ style with top management quite literally and reported them along the lines of ‘I asked/ he said’ which just doesn’t come over well when you read it back. You need to summarise the discussion in a way that allows you to report it in the usual factual way rather than it turning into a play.

Of more importance, you still need the objective evidence. You can’t be asking questions then reporting it back as ‘It was stated that etc’. So, what to look for?

Clearly a major document should be the SWOT analysis for the Context of the Organisation. I covered this in a video on a recent post. Also you would expect to see some document that has the needs and requirements of interested parties and the recent reviews and actions if necessary. When you come onto Leadership itself ask them to explain using document that already exist – objectives, policy, critical support process risk review etc.

The need for objective evidence is still their whatever the audit. More helpful tips and support as always can be found at the ISO 9001 Support Centre. Just click through.

It is a very common occurrence when I go on site to conduct my Competent Auditor session that I get asked, “Well that’s OK, but what does an audit look like and what questions should I ask?” Taking that on board, my colleague Amanda and I are putting this video out to see what reaction it gets. Would it help you, your colleagues or your clients get a clearer picture of how they should go about an audit and how to handle the responses?

It is only the trailer as the full video lasts around 12 minutes which starts with a good audit then follows with the three reasons it fails – system inadequate, disregarded or needed

Please leave your comment below and I’ll send the full version to those of you who offer the most constructive feedback. PLEASE don’t get hung up on the actual content and interpretation as we all know each of us will probably approach it in our one unique way đŸ™‚

Remember we are always here to help and support you in your 9001 work. See for yourself by clicking through to the 9001 Support Centre.

Delighted to announce that I have uploaded six new videos that take you on a gentle stroll through the new standard as part of the series “Amanda Asks About Auditing”. We literally flip through the standard as I explain what’s different and where some of the existing items from 9001:2008 have been relocated.

Here’s a quick trailer so you can see what I mean and get a feel as to how we cover it all. It’s quite funky as well!

You can check out the full series here where you will also catch a glimpse in the VIP area of another video idea that we are working on.

Be great to hear what you think when you’ve had chance to watch it.

 

 

As I was about to start a Management Review session for a client the MD put his head round the door and stunned everybody by asking “Do you need me in this meeting”. This was before the new standard was published so it brought a smile to my face as I knew what changes were afoot. Changes that you, like me, doubtless welcomed as being a step in the right direction.

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Once we had all got sight of the new standard, most of us out there advising small SMEs began to wonder how MDs like my friend would cope with their new responsibilities. No longer could they simply declare, “If it’s quality then you need to talk to my quality man”.

The new section on Leadership is cleverly written to clearly differentiate between those duties the MD has to take on board and those he may delegate. However, if he has distanced himself in the past then doubtless many QA people will be giving him a crash course an all things 9001.

The changes will not affect those business where the workload is shared and the team addresses the relevant requirements of the standard knowing the boss had his finger on the pulse and is also chipping in with his contribution. However, they might be in the minority.

How do you you see this panning out where you work or with your clients? Will it also be the case that quality managers and indeed consultants will be excluded from an audit on the basis that the MD should be competent enough to hold a discussion by himself with the auditor?

Why not share your thoughts below.