Missing Out Trend Analysis at 9001 Management Review Can Give You A False Picture

Posted: August 17, 2020 in ISO 9001, Management Review, Quality Management
Such a key requirement hidden away within paragraph 9.3 – but so important to take on board when top management start to review performance. I often see a one dimensional statement regarding results from the year (or time period ) under review. However, a trend needs a timeline so always remember to compare your performance with say the previous one or two years. Is is improving, deteriorating or standing still?

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In addition, are you getting different reasons reported behind the numbers? Are the type of complaints the same? Are the same areas or product types affected? Are you seeing the same type of CARs? The list is there to be exploited so that you get a firm grip on what is changing within your QHSE management system.

Suppose I should end by restating the fact that you don’t actually need a ‘meeting’ as long as you review the elements and can evidence that this has happened. But you knew that already didn’t you . . . .

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