Why You Need To Consider Your Interested Parties In 9001 From The Outset

Posted: July 2, 2020 in 9001:2015, Business, Interested Parties, ISO 9001, Risk
We all now need to be aware that strategic actions we take in business can impact on this group of people as stated in the upgraded ISO standards. A good example has been the development of, so called, SMART motorways across the UK, something you can identify with I’m sure.

CIP

These seemed to have been introduced without that much recourse to the views of motorists and now the RAC have reviewed them in their Motoring 2019 report and stated that 72 percent of motorists are worried about whether or not they would reach the refuge areas. Sadly, we already have reports of motorists that didn’t with fatal consequences.

Now I appreciate that this scenario may not fit the norm for a business planning to make strategic changes in how it operates, but the principle is the same. Consider the implications before making that decision.

As the report stated:
“We need to set the scene at the very start and communicate and consult with our customers, stakeholders or in this case the general public, especially if we want the initiative to be successful”.

Hopefully, the consequences where you work will not be as calamtous.

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