BS 8577 – Can we bank on it for our financial services sector?

Posted: October 19, 2012 in CQI, Financial, Quality Management, Quality System
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LINK: BS 8577 – Can we bank on it for our financial services sector?

Readers of this blog won’t be at all surprised to see me put the spotlight back on this particular aspect of business as we come to terms with the misdemeanours of the last few years.  Delighted to see the CQI putting out some really good content on the subject as we all try and get the message out there that quality management systems have a part to play in preventing such fiascos.

Here Robert Gibson looks at the latest failures and plans from regulators to restore quality and professionalism. As Clive Adamson, Director of Supervison at the FSA, said at the Institute of Economic Affair’s in June “What we have learned from the past is that things go wrong when business models are not based on a sound foundation of fair treatment of consumers and a strong culture that supports this leading to products being sold that are not suitable for those buying them” in relation to the most recent mis-selling issues.  Love the observation that nobody seems to have recognised the need for banks to establish robust management systems.

Perhaps the message is at last getting though.  Well done the CQI.  Click the link at the top of the page as it might just go some way to restoring your confidence. It might you know . . . .

Comments
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