Quality Manual at the beginning – or the end?

Posted: August 3, 2010 in Auditor, ISO 9001, ISO 9001 Training Guides, Quality, Quality Manual, Quality Objectives, Quality Policy, Training

Where do you put the manual when you are creating a quality management system? Some start with it so that it maps out what procedures and work instructions or standard operating procedures need to be written. Others leave it till the end so they can capture all that has been created in the second and third tiers. Personally I prefer the latter.

Either way, as I prepare to do some training videos on two of the major elements of the manual – quality objectives and how to link them to the policy – I began to wonder what form manuals take nowadays. Not that far back we all religiously slaved through the standard regurgitating the wording back into our manual as if we might hypnotize auditors into thinking we had understood what the standard was asking us to address.  Couple that with Times New Roman font and we thought we had a winner.

Fortunately things have progressed and most take the opportunity to produce a slimline version that looks the part in this day of advanced desk top publishing techniques.  I came across this article that gives a good overview of how you should select the content so have included the link here.  What’s your style and preference and just how slim is slim?  What have you dared to put to an auditor in the past?

ps: As for the videos they will be part of my ISO 9001 Training Guides and you can subscrive for free here.

  1. Mauricio Rousselon says:

    Dear Sir, your blog is a gold mine for people interested in lightening the load of a quality system. PLEASE FOLLOW @ASQ_UDEM and yours truly @Mr32d4. We are #FF you already.


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