Adding my two penn’orth

Posted: April 21, 2009 in Quality
Tags: , , , ,

That’s probably all we will have left if these financial misdemeanours carry on much longer! I wondered if it would add any value to the debate by making my views known, but when practical solutions to the shortcomings exist then why not. Here goes.

Here in the UK, the revelations weren’t just in the financial sector with sensitive data lost in the post beforehand and more recently confidential strategy documents revealed to eagerly waiting journalists in broad daylight. How have we managed to reach a situation where such ineptitude and incompetence is becoming the norm? Is it all down to greed for those in the financial services or has the almost complete lack of control in all these areas of business simply been an accident waiting to happen.

Feelings are understandably running high where limited personal wealth is involved and those responsible should never be allowed to underestimate just how much ordinary working people are aghast and bitter at the lapses in control. Dismissive and often arrogant ripostes and unjustified rewards will only fan the flames.

To a quality professional like myself it all seems so unnecessary when you think that manufacturing businesses accredited to ISO quality standards would never be allowed to run in such a slap-dash manner. Responsibilities and levels of authority defined, an agreed command structure, working practices clearly established and communicated, a comprehensive document control system, competent people in place, nominated quality representative. The lists goes on.

Perhaps I am over simplifying things but it is good to see the CQI making its points to those in power. In keeping with that we should all use every opportunity to sell the philosophy of a good ISO system then perhaps will get sustainable improvements rather than what may just turn out to be just ineffective quick fixes.

  1. […] It actually offers a UK Quality Comparison Table that shows Manufacturing at the top but makes the case that the Public sector could do better if it adopted the quality approach.  Some of us have been saying that for some time and I refer you to an earlier blog here. […]


  2. Brigida says:

    Hi there i am kavin, its my first time to commenting anyplace, when i read this piece
    of writing i thought i could also create comment due to this sensible paragraph.


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