It is a very common occurrence when I go on site to conduct my Competent Auditor session that I get asked, “Well that’s OK, but what does an audit look like and what questions should I ask?” Taking that on board, my colleague Amanda and I are putting this video out to see what reaction it gets. Would it help you, your colleagues or your clients get a clearer picture of how they should go about an audit and how to handle the responses?

It is only the trailer as the full video lasts around 12 minutes which starts with a good audit then follows with the three reasons it fails – system inadequate, disregarded or needed

Please leave your comment below and I’ll send the full version to those of you who offer the most constructive feedback. PLEASE don’t get hung up on the actual content and interpretation as we all know each of us will probably approach it in our one unique way 🙂

Remember we are always here to help and support you in your 9001 work. See for yourself by clicking through to the 9001 Support Centre.

Delighted to announce that I have uploaded six new videos that take you on a gentle stroll through the new standard as part of the series “Amanda Asks About Auditing”. We literally flip through the standard as I explain what’s different and where some of the existing items from 9001:2008 have been relocated.

Here’s a quick trailer so you can see what I mean and get a feel as to how we cover it all. It’s quite funky as well!

You can check out the full series here where you will also catch a glimpse in the VIP area of another video idea that we are working on.

Be great to hear what you think when you’ve had chance to watch it.

 

 

No, I don’t mean running around the office shouting your head off about who’s done what wrong!

canstockphoto17671331

This is all about making sure that you classify your corrective actions into one of three groups to aid subsequent analysis. Now, I should add before going any further, that this is my bespoke way of dealing with this issue but I find it really effective. Here is the first category:

SD – System Disregarded

A minor CAR here as the procedure is fine and current but, for whatever reason, staff occasionally decide not to follow bits of it (as opposed to blatantly ignoring everything). Perhaps they are not signing off all the boxes; stamping a document or filling in some information. You need to do a really good root cause analysis to find out why of course.

SI – System Inadequate

Another minor CAR and the most common as it refers to the system being out of step with what is actually happening in the office or on the shop floor. Invariably it is when you see the procedures not outlining what exactly happens out there. In one sense it is a good thing because it shows the processes are being developed – it’s just that someone forgot to tell the Quality Manager to amend the procedure! What do you mean that never happens where you work!

SN – System Needed

This is the worst case and a major CAR because there just isn’t system that you can evidence. For example there is no audit schedule so nothing else can follow without that; there is no contract review of sales orders against customer purchase orders or no management reviews take place etc etc.

Well, I hope you like the sound of that and can see the benefit. By all means tell me how you dress this aspect of your system by commenting below and remember that more useful support can be found at http://www.iso9001supportcentre.com.

ps: Some exciting news coming soon on the 9001:2015 training video front soon.

 

 

 

 

Well it is fair to say that not everything works out as you planned it.  Having launched the App three years ago and having amassed around 2200 followers in over a 120 countries that may seem an odd statement to make.

file.jpgHowever, despite those impressive stats there is one that dwarfs both of those – simply nobody appears to want to interact with this cutting edge technology in relation to 9001.  Having placed videos up there, podcasts, surveys and much more there still appears to be a reluctance to communicate. Fair enough, some companies won’t allow mobile phones to be used at work for work but it still came as somewhat of a shock as I developed the content over the years.

Never mind, onwards and upwards as they say. I intend letting all my 9001 Supremos know of this and tell them that my main activities will now be centred around this blog  That can be the usual posts or videos, presentation and the like. You of course already know that now 🙂

If you have subscribed to it then by all means do tell why it might not have lived up to expectations.

Finally, may I take the opportunity to wish you all the best and every success for 2017 and remember – Make Your Quality Stand Out! Some exciting items coming to this blog in the New Year and as always check out the latest from the Support Centre here.

 

 

 

A short piece from me on this one but one that I see as deserving of comment. This is because more and more companies tell me that they are ‘accredited’ to ISO 9001 when they should be saying ‘certified’.

Here in the UK it the certification bodies who are accredited by UKAS so that they can deliver their services to you. Once you are successful they then certify you to the relevant standard.

Not sure what brings this on, perhaps it sounds grander. Whatever, you need to ensure your website, social media and any printed material is telling the right story.

Back to more inspirational comment next time 🙂

Peter&Helen WB smallIt can take a while to get a case study completed  – but isn’t it worth it! Read on . . .

Turner Hire & Sales Ltd have been established in South Yorkshire since 1972 hiring and selling industrial plant from their branches at Rotherham, Wath, Worksop and Sheffield. The company decided they needed to give their customers a clear signal of their desire and determination to provide an even better quality product and service. This led them to look at the international quality management standard ISO 9001 and search for a local consultant.

In doing so Managing Director Mick Holmes came across another Rotherham based Chamber member, Pete Thornton-Smith of the 9001 Support Centre at Thornbank on Moorgate, at a Quality Conference in Sheffield back in 2014. They soon struck up a good understanding of the work required and how to ‘make it happen’.

Mick makes the point, “I always feel much more comfortable working with local experts and found that whoever I asked, one name kept getting recommended, so Pete was subsequently engaged to work with Quality Manager Helen Hollingworth and began working with Turner Hire late 2014 and we are delighted with the outcome”.

“Pete demonstrated a vast amount of knowledge as regards the standard but more importantly, how to work with us to ensure that we installed an effective system that everyone understood. A jargon free area if you will. In addition, we threw him a few curve balls it has to be said, but he calmly dealt with them and returned them with interest”.

Mick goes on to say “The certification of compliance with ISO 9001:2008 recognises that the policies, practices and procedures of our firm ensure consistent quality in the product and service that we provide to our customers. With this certification, our customers can be confident that Turner Hire & Sales Ltd is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed customer satisfaction”.

“Achieving the certification was a smooth and natural progression for the company, because it essentially formalised the structures, standards and processes we already had in place. Having gained certification for all our sites at the end of 2015 with ISOQAR, we are in a much stronger position commercially and have been delighted to see the benefits that Pete talked about early on in the project”. Peter and Helen are pictured with the certificate.

It goes without saying we would recommend Chamber members to collaborate together as much as they can and if you need 9001 (and 14001 or 18001 for that matter as we do) then Pete’s your man. He really does ‘Lighten the Load’.

You can contact turner Hire and Sales on 01709 828444, www.turnerhire.com or email them on enquiries@turnerhire.com

As always Pete can be contacted at the ISO 9001 Support Centre on 01709 301303 or via his website www.iso9001supportcentre.com or email at  pete@iso9001supportcentre.com