Tags: Quality, Video
Tags: 9001, App, Mobile, Quality
Well it is fair to say that not everything works out as you planned it. Having launched the App three years ago and having amassed around 2200 followers in over a 120 countries that may seem an odd statement to make.
However, despite those impressive stats there is one that dwarfs both of those – simply nobody appears to want to interact with this cutting edge technology in relation to 9001. Having placed videos up there, podcasts, surveys and much more there still appears to be a reluctance to communicate. Fair enough, some companies won’t allow mobile phones to be used at work for work but it still came as somewhat of a shock as I developed the content over the years.
Never mind, onwards and upwards as they say. I intend letting all my 9001 Supremos know of this and tell them that my main activities will now be centred around this blog That can be the usual posts or videos, presentation and the like. You of course already know that now 🙂
If you have subscribed to it then by all means do tell why it might not have lived up to expectations.
Finally, may I take the opportunity to wish you all the best and every success for 2017 and remember – Make Your Quality Stand Out! Some exciting items coming to this blog in the New Year and as always check out the latest from the Support Centre here.
Tags: Accreditation, Certification Body
A short piece from me on this one but one that I see as deserving of comment. This is because more and more companies tell me that they are ‘accredited’ to ISO 9001 when they should be saying ‘certified’.
Here in the UK it the certification bodies who are accredited by UKAS so that they can deliver their services to you. Once you are successful they then certify you to the relevant standard.
Not sure what brings this on, perhaps it sounds grander. Whatever, you need to ensure your website, social media and any printed material is telling the right story.
Back to more inspirational comment next time 🙂
Tags: Case study, certification, Customer satisfaction, Internal audits, ISO 9001, Quality System
It can take a while to get a case study completed – but isn’t it worth it! Read on . . .
Turner Hire & Sales Ltd have been established in South Yorkshire since 1972 hiring and selling industrial plant from their branches at Rotherham, Wath, Worksop and Sheffield. The company decided they needed to give their customers a clear signal of their desire and determination to provide an even better quality product and service. This led them to look at the international quality management standard ISO 9001 and search for a local consultant.
In doing so Managing Director Mick Holmes came across another Rotherham based Chamber member, Pete Thornton-Smith of the 9001 Support Centre at Thornbank on Moorgate, at a Quality Conference in Sheffield back in 2014. They soon struck up a good understanding of the work required and how to ‘make it happen’.
Mick makes the point, “I always feel much more comfortable working with local experts and found that whoever I asked, one name kept getting recommended, so Pete was subsequently engaged to work with Quality Manager Helen Hollingworth and began working with Turner Hire late 2014 and we are delighted with the outcome”.
“Pete demonstrated a vast amount of knowledge as regards the standard but more importantly, how to work with us to ensure that we installed an effective system that everyone understood. A jargon free area if you will. In addition, we threw him a few curve balls it has to be said, but he calmly dealt with them and returned them with interest”.
Mick goes on to say “The certification of compliance with ISO 9001:2008 recognises that the policies, practices and procedures of our firm ensure consistent quality in the product and service that we provide to our customers. With this certification, our customers can be confident that Turner Hire & Sales Ltd is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed customer satisfaction”.
“Achieving the certification was a smooth and natural progression for the company, because it essentially formalised the structures, standards and processes we already had in place. Having gained certification for all our sites at the end of 2015 with ISOQAR, we are in a much stronger position commercially and have been delighted to see the benefits that Pete talked about early on in the project”. Peter and Helen are pictured with the certificate.
It goes without saying we would recommend Chamber members to collaborate together as much as they can and if you need 9001 (and 14001 or 18001 for that matter as we do) then Pete’s your man. He really does ‘Lighten the Load’.
Tags: Document Control, ISO 9001, Quality Management
As I go round the sites of the smaller SMEs then one aspect that can get the biggest moan is the need to put every form update though change control. Now this might seem scandalous to the purists amongst you but for a small company, say 50 or less and without a dedicated QA resource, it all adds to the angst of maintaining a 9001 system.
The forms that get the headlines are those that tend to be ongoing lists, you know the approved suppliers list, the audit schedule, training skills matrix, corrective action register, non-conformance register and the form amendment record itself. When any of these just get updated or added to then to have to put them through the formal change control cycle can start to act as a barrier.
A working solution if you are in this situation is to add a ‘Working Copy’ date to the form in addition to the Revision reference and date. All these date changes get included in your index which itself can now work on a ‘Working Copy’ date but only when these nominated forms get updated. For everything else it goes up a revision.
They wouldn’t get added to your Form Amendment Record because you are just filling them in but would clearly show what ‘working’ version was current which, after all, is the main requirement
Clearly if you change the format and structure of the form by adding and deleting data boxes then the template becomes another revision and would go through change control. However, just to manage lists then this provides a working alternative with everything still in control.
Do any of you face this administrative situation where you work or where you have installed systems? If so please give me some feedback and remember that more 9001 support is available at the 9001 Support Centre.
Tags: Leadership, Management Representative, Quality Management
As I was about to start a Management Review session for a client the MD put his head round the door and stunned everybody by asking “Do you need me in this meeting”. This was before the new standard was published so it brought a smile to my face as I knew what changes were afoot. Changes that you, like me, doubtless welcomed as being a step in the right direction.
Once we had all got sight of the new standard, most of us out there advising small SMEs began to wonder how MDs like my friend would cope with their new responsibilities. No longer could they simply declare, “If it’s quality then you need to talk to my quality man”.
The new section on Leadership is cleverly written to clearly differentiate between those duties the MD has to take on board and those he may delegate. However, if he has distanced himself in the past then doubtless many QA people will be giving him a crash course an all things 9001.
The changes will not affect those business where the workload is shared and the team addresses the relevant requirements of the standard knowing the boss had his finger on the pulse and is also chipping in with his contribution. However, they might be in the minority.
How do you you see this panning out where you work or with your clients? Will it also be the case that quality managers and indeed consultants will be excluded from an audit on the basis that the MD should be competent enough to hold a discussion by himself with the auditor?
Why not share your thoughts below.
Tags: auditor, Corrective action, ISO 9001, Management Representative, Preventive action, Quality Management, Quality System
Let’s be honest, nobody likes to receive a Corrective Action Report. Whoever is on the receiving end more than likely takes it personally and probably finds every reason under the sun to get out of taking responsibility for it and taking action to sort it. So, begins another day in the life of a QA man.
I see this all too often so hit on the option that is so simple if you are really facing this where ever you work – just give the form a different name!
We are all told when we undergo our auditor training that wonderful acronym of – Audits Uncover Defects In The System – so we should promote that on this occasion. Why not try a System Deficiency Note which trips off the tongue nicely as an SDN? In addition you could consider using System Enhancement Note for the PARs – but you’ll have to be quick to get any mileage out of that I guess 🙂 If you haven’t heard it is removed in the 2015 version, although I still think it can serve a purpose when recording action to mitigate ‘risk’.
I am sure many of you have already come to the same conclusion so share how you have retitled your CARs. Remember you can get more support in the form of training, the free App, virtual mentoring and videos by clicking through to the 9001 Support Centre.
ps: You can of course use the idea in any management system, not just quality.