I know I, along with everybody else on this side of the quality divide, have been banging on about this. Certification Bodies are short on auditors and they in turn are short on dates. However, watch this short video about another issue (even though WP appears to want me upside down in the thumbnail all’s good when you click play). You will not believe it, or will you? Will you please let me know.

I have uploaded a video that was taken when I presented this as a talk at the Sheffex Exhibition in Sheffield back in November 2017. I sincerely hope that most of you won’t have to read it because you will have transitioned or at least are on your way.

However, on top of the certification bodies telling me that at the end of 2017 some 25% hadn’t even started, I am now hearing of companies that are in that position plus certification bodies are running out of dates and auditors. You will see a brief summary of the benefits of 9001 but, as they didn’t start the recording at the start, you need to know that the three management styles I refer to at the beginning are:

headless chickens
blue a***d flies
and busy fools

What follows is a review of the new requirements and then a simple strategy to get you upgraded to the new 2015 version. Along the way you may also get the feeling that the technical gremlins were out in force as well – and you’d be right 🙂

Be good to hear feedback from as to your experience of the transition where you work and remember that there is more useful information at the iso 9001 support centre.

 

canstockphoto43475088Reviewing how certain sites are coping with the new ‘2015’ format for internal audits has occasionally flagged up some interesting issues.  Some have taken the ‘interview’ style with top management quite literally and reported them along the lines of ‘I asked/ he said’ which just doesn’t come over well when you read it back. You need to summarise the discussion in a way that allows you to report it in the usual factual way rather than it turning into a play.

Of more importance, you still need the objective evidence. You can’t be asking questions then reporting it back as ‘It was stated that etc’. So, what to look for?

Clearly a major document should be the SWOT analysis for the Context of the Organisation. I covered this in a video on a recent post. Also you would expect to see some document that has the needs and requirements of interested parties and the recent reviews and actions if necessary. When you come onto Leadership itself ask them to explain using document that already exist – objectives, policy, critical support process risk review etc.

The need for objective evidence is still their whatever the audit. More helpful tips and support as always can be found at the ISO 9001 Support Centre. Just click through.

It is a very common occurrence when I go on site to conduct my Competent Auditor session that I get asked, “Well that’s OK, but what does an audit look like and what questions should I ask?” Taking that on board, my colleague Amanda and I are putting this video out to see what reaction it gets. Would it help you, your colleagues or your clients get a clearer picture of how they should go about an audit and how to handle the responses?

It is only the trailer as the full video lasts around 12 minutes which starts with a good audit then follows with the three reasons it fails – system inadequate, disregarded or needed

Please leave your comment below and I’ll send the full version to those of you who offer the most constructive feedback. PLEASE don’t get hung up on the actual content and interpretation as we all know each of us will probably approach it in our one unique way 🙂

Remember we are always here to help and support you in your 9001 work. See for yourself by clicking through to the 9001 Support Centre.

Delighted to announce that I have uploaded six new videos that take you on a gentle stroll through the new standard as part of the series “Amanda Asks About Auditing”. We literally flip through the standard as I explain what’s different and where some of the existing items from 9001:2008 have been relocated.

Here’s a quick trailer so you can see what I mean and get a feel as to how we cover it all. It’s quite funky as well!

You can check out the full series here where you will also catch a glimpse in the VIP area of another video idea that we are working on.

Be great to hear what you think when you’ve had chance to watch it.

 

 

No, I don’t mean running around the office shouting your head off about who’s done what wrong!

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This is all about making sure that you classify your corrective actions into one of three groups to aid subsequent analysis. Now, I should add before going any further, that this is my bespoke way of dealing with this issue but I find it really effective. Here is the first category:

SD – System Disregarded

A minor CAR here as the procedure is fine and current but, for whatever reason, staff occasionally decide not to follow bits of it (as opposed to blatantly ignoring everything). Perhaps they are not signing off all the boxes; stamping a document or filling in some information. You need to do a really good root cause analysis to find out why of course.

SI – System Inadequate

Another minor CAR and the most common as it refers to the system being out of step with what is actually happening in the office or on the shop floor. Invariably it is when you see the procedures not outlining what exactly happens out there. In one sense it is a good thing because it shows the processes are being developed – it’s just that someone forgot to tell the Quality Manager to amend the procedure! What do you mean that never happens where you work!

SN – System Needed

This is the worst case and a major CAR because there just isn’t system that you can evidence. For example there is no audit schedule so nothing else can follow without that; there is no contract review of sales orders against customer purchase orders or no management reviews take place etc etc.

Well, I hope you like the sound of that and can see the benefit. By all means tell me how you dress this aspect of your system by commenting below and remember that more useful support can be found at http://www.iso9001supportcentre.com.

ps: Some exciting news coming soon on the 9001:2015 training video front soon.