How to get the most from your Management Review

Now this is a crucial part of your QMS mainly because it is often the area that auditors start with in order to gauge how well the system is being maintained.  If you think about you can understand why as it defines several aspects all in one document. How is the system fairing; are things [...]

Who’s up for getting Whitehall ISO approved?

Well who would have thought it. That recent report by Sir Philip Greene has condemned Government procurement practices as ‘shocking’. He then goes on to quote examples that are just too bizarre for words. Yes I know this is nothing new but uncontrolled and inefficient processes, coupled with a lack of understanding and ownership and [...]

Customer satisfaction no longer enough!

Customer satisfaction. . . . . how are we meant to measure that then for heaven’s sake.  Not the dreaded questionnaires, oh telephone surveys well that’ll work.  Why don’t we send our sales people out to talk to them whilst we’re at it. This is one of the major stumbling blocks for many companies when they [...]

Where’s your basic business information please?

When putting together a quality system it goes without saying that you will need to build in numerous measures relating to various processes around the business. Now most of these will often be new to a site so you need to carefully explain what is required and why. However you enter into this phase almost [...]