I often get asked this as sites get close to bringing in the auditor so I put together this summary of what I would expect to see in relation to the five main paragraphs so it is possible for anyone to gauge if they are ready. How much of the system? The QMS should have [...]
Archive for the ‘Customer satisfaction’ Category
How to check if you are ready for that 9001 audit
Posted: May 30, 2011 in Auditor, Corrective Action, Customer satisfaction, Identification and traceability, Internal Auditing, ISO 9001 Training Guides, Management systems, Non-Conforming Product, Preventative Action, Preventive Action, Quality Manual, Quality Objectives, Quality Policy, Training0
Customer satisfaction no longer enough!
Posted: September 21, 2010 in Business, Customer satisfaction, ISO 9001, Performance measuresCustomer satisfaction. . . . . how are we meant to measure that then for heaven’s sake. Not the dreaded questionnaires, oh telephone surveys well that’ll work. Why don’t we send our sales people out to talk to them whilst we’re at it. This is one of the major stumbling blocks for many companies when they [...]
