Who’s up for getting Whitehall ISO approved?

Well who would have thought it. That recent report by Sir Philip Greene has condemned Government procurement practices as ‘shocking’. He then goes on to quote examples that are just too bizarre for words. Yes I know this is nothing new but uncontrolled and inefficient processes, coupled with a lack of understanding and ownership and [...]

Customer satisfaction no longer enough!

Customer satisfaction. . . . . how are we meant to measure that then for heaven’s sake.  Not the dreaded questionnaires, oh telephone surveys well that’ll work.  Why don’t we send our sales people out to talk to them whilst we’re at it. This is one of the major stumbling blocks for many companies when they [...]

ISO 9001 Training Guides launched

Companies who install quality management systems are often left to their own devises once the system is installed. To me this is the time when they need the practical support so they get their house in order before the audit. Having worked with many sites to put a system in, I have been very staggered [...]

Now where were we . . . .

The last twelve months have flown by and been really busy – a defining period for our business. So much so that this idea of a blog just got lost in the ‘noise’ I guess – tell me I’m not the only one! Anyway as we enter our seventh year we are determined to get [...]